Data and deletion requests
You can ask to access, correct or delete your membership information, or stop promotional Wallet offers.
Send your request
Email hello@retorna.ch with the subject “Data request”. Include the participating business name, the first name used to join and the request you want us to handle. If available, include the member code shown on the pass. Do not send a password, private key, full payment-card number or identity document unless we specifically explain why it is required.
Verification
We may ask for limited additional information to confirm that the membership belongs to you. RETORNA will coordinate with the participating business where it controls the relevant information.
What deletion does
Deletion removes direct contact details and anonymises the active member profile. Limited transaction, consent, security and audit records may be retained where needed for accounting, fraud prevention, dispute handling or legal obligations. We will explain any information that cannot be deleted.
Stop promotional messages
You may withdraw from promotional Wallet offers without deleting your membership. State “Stop marketing” in the request and identify the participating business. Necessary pass, security and service updates remain separate.
Response
We will acknowledge the request and respond within the period required by applicable law. If a request cannot be completed, we will explain why and what review or complaint options are available.