How can we help?
For help with a RETORNA Wallet pass, membership, privacy request or merchant pilot, contact us by email.
Email support
hello@retorna.chInclude the business name and a short description of the issue. Do not send passwords, private keys or payment-card details.
Wallet passes
If a pass does not update, tell us whether you use Apple Wallet or Google Wallet and which business issued the pass. A screenshot is helpful, but please hide personal information you do not want to share.
Privacy and marketing choices
Use our data request instructions to request access, correction, deletion, or to stop promotional Wallet messages.